Privacy Policy

Last updated: October 2026

Muddy Hill Co. respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, store and disclose personal information when you interact with Muddy Hill Co., including through our website, enquiries, events, markets, forms and other business activities.

WHO WE ARE

Muddy Hill Co. is a regional Victorian business providing business support, event and market management, and country experiences.

In this policy, “Muddy Hill Co.”, “we”, “us” and “our” refer to Muddy Hill Co. and the activities and services operated under the Muddy Hill Co. business.

INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information such as:

• your name

• email address

• phone number

• business or organisation name

• information you provide through an enquiry or contact form

• event, market, stallholder or booking information

• payment and transaction information

• correspondence between you and Muddy Hill Co.

• information you voluntarily provide when participating in our events, markets, activities or promotions

• technical information associated with your use of our website or online services where this is collected by the platforms we use.

We only collect information that is reasonably necessary for our business activities or that you choose to provide to us.

HOW WE COLLECT INFORMATION

We may collect personal information when you:

• contact us by email, phone, online form or social media

• submit an enquiry through our website

• register or apply to participate in an event or market

• make a booking or purchase

• subscribe to communications

• participate in an event, promotion, competition or activity

• work with us as a client, supplier, contractor, stallholder, partner or other stakeholder.

Some information may also be provided to us through third-party platforms that we use to operate our business.

HOW WE USE YOUR INFORMATION

We may use personal information to:

• respond to enquiries

• provide our services

• manage bookings, registrations and applications

• communicate with clients, customers, stallholders, suppliers, contractors and partners

• plan and manage events, markets and country experiences

• process payments and maintain business records

• provide information or updates you have requested

• administer our website and online services

• meet legal, regulatory, insurance, safety or administrative requirements

• improve our services and business operations.

We will not use your personal information for purposes unrelated to our business activities without an appropriate reason or your consent where required.

THIRD-PARTY SERVICES

Muddy Hill Co. uses third-party services and platforms to help operate our business.

These may include services for website hosting, email, forms, event and market registrations, bookings, payments, accounting, communications and other business functions.

For example, we may use platforms such as Google Workspace, Google Sites, Issimo and other service providers as our business develops.

When you provide information through a third-party service, that provider may also collect, process or store information in accordance with its own privacy policy and terms.

PAYMENTS

Where payments are made through a third-party payment provider, payment information may be collected and processed directly by that provider.

Muddy Hill Co. does not necessarily receive or store your complete payment card details.

WEBSITE AND COOKIES

Our website and the services used to operate it may use cookies or similar technologies.

These technologies may help websites function correctly, understand how visitors use a site or provide other functionality.

Your browser may allow you to control or disable cookies. Some website features may not operate correctly if cookies are disabled.

PHOTOS AND EVENTS

Photographs or video may sometimes be taken at Muddy Hill Co. events, markets or experiences for promotional, historical or communication purposes.

Where appropriate, signage, notices or other information may be provided at the event.

If you have concerns about being photographed or filmed at one of our activities, please speak with a member of the Muddy Hill Co. team.

DISCLOSING PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business, including to service providers, contractors, professional advisers, event partners or authorities.

We may also disclose information where required or authorised by law.

We do not sell personal information.

STORAGE AND SECURITY

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically using reputable third-party systems and cloud-based services.

No method of electronic storage or transmission is completely secure, so absolute security cannot be guaranteed.

ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us if you would like to request access to personal information we hold about you or believe information we hold is incorrect or out of date.

We may need to verify your identity before responding to a request.

MARKETING COMMUNICATIONS

If you choose to receive marketing or promotional communications from us, you can ask us to stop sending them at any time.

Where an unsubscribe option is provided, you can also use that option to unsubscribe.

We may still contact you where necessary regarding an existing booking, transaction, application, event or business relationship.

LINKS TO OTHER WEBSITES

Our website may contain links to websites or services operated by other organisations.

Muddy Hill Co. is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any external service you use.

CHANGES TO THIS POLICY

We may update this Privacy Policy as Muddy Hill Co. grows, our services change or our legal and operational requirements change.

The current version will be published on our website with the date it was last updated.

CONTACT US

If you have a question about this Privacy Policy or how we handle your personal information, please contact:

Muddy Hill Co.
North-East Victoria, Australia
Email: hello@muddyhillco.com.au